Trying to get to Tokyo on UA837 but are stuck waiting to deplane a passenger (unclear what the reason is)


Trying to get to Tokyo on UA837 but are stuck waiting to deplane a passenger (unclear what the reason is).
The practical effect is that we have been on the tarmac for 2 hours because United can’t seem to figure out how to locate and unload the passengers luggage.
I am generally pretty happy with United’s service (even despite their recent issues) but this smacks of *technical* incompetence and is the kind of thing that drives me up the wall.


Okori Puryear
January 7, 2018

it is amazing the disconnect between baggage and person. One issue is the scale, sorting and storing thousands of pieces of baggage is a tough nut to crack. Still you’d think there would be SOME way to leverage all of this new tech to make it less like a needle in a needle stack situation.

Anthony Schiller
January 7, 2018

JAL to Tokyo. Usually flawless.

    Aditya Agarwal
    May 23, 2017

    Yea, I am slowly and sadly learning that this United decline is a real thing.

    Stan Chudnovsky
    May 23, 2017

    Anthony Schiller let’s go

    Anthony Schiller
    May 23, 2017

    I will go anytime!!!

    Banavath Aravind
    May 23, 2017

    All three sir’s I have sent you message. Please check your inboxes….

    Karel Baloun
    May 23, 2017

    Or ANA.

Aditya Agarwal
January 7, 2018

Yea, I am slowly and sadly learning that this United decline is a real thing.

Stan Chudnovsky
January 7, 2018

Anthony Schiller let’s go

Anthony Schiller
January 7, 2018

I will go anytime!!!

Banavath Aravind
January 10, 2018

All three sir’s I have sent you message. Please check your inboxes….

Karel Baloun
January 10, 2018

Or ANA.

Joshua Goldbard
January 8, 2018

I feel like physically locating objects in a large plane bay is actually pretty hard. Like, radio frequency stuff probably doesnt work very well because all of the luggage is stuffed with things that probably eat most RF signals and most NFC detectors aren’t directional. It’s not like the luggage is loaded into the plane in an order that’s captured somewhere, right?

I can’t think of any way of finding luggage faster in an airplane without a sorted manifest of when things were loaded into the plane, which, as far as I know, doesn’t exist for any airline.

    Nikolay Valtchanov
    May 23, 2017

    In 2 hours you’d think you can unload and reload the plane’s luggage a few times over. And scan each tag.

    Joshua Goldbard
    May 23, 2017

    Nikolay: Uploading and downloading cargo is non-trivial on long flights with lots of cargo.

    Steve Guilliams
    May 23, 2017

    RFID tags may be overkill/impractical, but they load via luggage carts. I know they balance the plane weight by distributing left/right and fore/aft, so you can’t have a total FIFO system but you could certainly scan luggage as it’s put on the conveyor up into the plane for a basic idea of load order and rough location. Should be doable to know the rough location of every bag on the plane and only need to check 20 or so if you need to locate a specific bag.
    And they certainly load the entire plane in less than 2 hours given the shorter window of check-in to take-off.

Nikolay Valtchanov
January 9, 2018

In 2 hours you’d think you can unload and reload the plane’s luggage a few times over. And scan each tag.

Joshua Goldbard
January 9, 2018

Nikolay: Uploading and downloading cargo is non-trivial on long flights with lots of cargo.

Steve Guilliams
January 10, 2018

RFID tags may be overkill/impractical, but they load via luggage carts. I know they balance the plane weight by distributing left/right and fore/aft, so you can’t have a total FIFO system but you could certainly scan luggage as it’s put on the conveyor up into the plane for a basic idea of load order and rough location. Should be doable to know the rough location of every bag on the plane and only need to check 20 or so if you need to locate a specific bag.
And they certainly load the entire plane in less than 2 hours given the shorter window of check-in to take-off.

Ilya Sukhar
January 8, 2018

Unless it’s a security concern, they should just fly with the luggage and send it back once unloaded. Makes no sense to hold a plane.

    Anjan Mitra
    May 23, 2017

    It’s **only** a security issue

    Ilya Sukhar
    May 23, 2017

    My bag has traveled many times without me.

Anjan Mitra
January 9, 2018

It’s **only** a security issue

Ilya Sukhar
January 10, 2018

My bag has traveled many times without me.

Dustin Moskovitz
January 8, 2018

“I am generally pretty happy with United’s service” You just lost all credibility with me on 100% of possible topics, but especially this one. NOBODY is generally pretty happy with United’s service.

    Richard Luke Dillman
    May 23, 2017

    Mosky losing all credibility in you makes me trust your judgement 100% more!!

Richard Luke Dillman
January 10, 2018

Mosky losing all credibility in you makes me trust your judgement 100% more!!

Adar Zango
January 8, 2018

that blows. you can spend time daydreaming about all the fun and impending wonderment . . .

Anjan Mitra
January 8, 2018

US airlines, in general, are losing ground due to consolidation, lack of competition & their not giving a shit! The follies of an oligopoly!

James Ehrlich
January 9, 2018

These are what I call circumstantial moments for mindfulness meditation.

Jo Mardall
January 9, 2018

And there goes their last happy customer……